A fresh recruitment update has been released by Tata Consultancy Services for Citizen Service Executive – Non-Voice Process. The position is based in Chennai Passport Seva Kendra, and applicants should verify the active interview schedule before planning a visit.
Verify before attending: Walk-in dates, available vacancies and reporting instructions may change. Always check the official job page first.
Recruitment Summary
| Company Name | Tata Consultancy Services |
| Job Role | Citizen Service Executive – Non-Voice Process |
| Qualification | BA, BBA, BBM, B.Com, B.Sc or BCA – full-time course |
| Experience | 2–4 Years |
| Salary | As per company standards |
| Job Location | Chennai Passport Seva Kendra |
| Walk-in Date / Days | Check the current interview date in the linked Naukri listing |
| Walk-in Time | Confirm before visiting |
| Shift | Day/office shift based on Passport Seva Kendra operations |
| Employment Type | Full-Time, On-Site |
Role Overview
The opportunity is designed for applicants who can work in a structured environment and deliver accurate results. Depending on the process, the job may involve customer interaction, data handling, follow-up work or technical domain knowledge.
The Citizen Service Executive position is a customer-facing non-technical role. Employees support passport applicants at the service centre, process data, check documents, answer routine questions and update records accurately. The job requires patience, communication skills and confidence in handling members of the public. It is suitable for graduates who already have at least two years of data-processing or data-entry experience.
What You Will Handle
- Assist applicants during different stages of the Passport Seva process.
- Enter, review and update applicant information accurately as part of the daily process.
- Check documents according to the defined operating procedure while following quality guidelines.
- Guide citizens to the correct counter or next step.
- Respond to routine questions in English and the regional language as part of the daily process.
- Keep confidentiality of personal and identity information while following quality guidelines.
- Operate computers, scanners and other office systems used at the centre.
- Adhere to queue-management, service-quality and escalation procedures as part of the daily process.
Eligibility and Candidate Profile
The employer is looking for profiles that meet the stated academic and experience conditions. Candidates should also be able to join within the period discussed during the interview.
Candidates should have a full-time BA, BBA, BBM, B.Com, B.Sc or BCA qualification and at least two years of relevant data-processing or data-entry experience. This is a non-technical requirement; candidates from BE, B.Tech, M.Tech and MCA backgrounds are generally not considered. Candidates who attended a TCS interview within the previous six months may be ineligible, as stated in similar Passport Seva recruitment notices.
Preferred Capabilities
- Strong data-processing or data-entry experience.
- Practical ability in accurate keyboard and computer skills.
- Comfort with good communication and interpersonal ability.
- Strong customer-handling skills.
- Practical ability in proficiency in English and a regional language.
- Comfort with attention to detail and respect for confidential information.
About Tata Consultancy Services
Tata Consultancy Services operates in a process-oriented business environment and recruits candidates for roles that support its customer, operations or domain teams. Employees are expected to follow internal procedures, protect confidential information and contribute to consistent service delivery.
Likely Hiring Stages
- Resume and eligibility screening.
- Document verification.
- Communication and computer-skills assessment.
- Operations or manager interview.
Documents to Keep Ready
- Updated resume
- One passport-size photograph
- Address proof
- Government ID and PAN card
- All educational mark sheets and certificates
- Previous and current employment documents
Interview and Application Information
| Detail | Information |
|---|---|
| Interview Schedule | Check the current interview date in the linked Naukri listing |
| Reporting Time | Confirm before visiting |
| Venue | Chennai Passport Seva Kendra – use the current venue shown on the application page |
| Official Application | Open Naukri Job Listing |
Interview Preparation Tips
Prepare a 30-second introduction that covers your qualification, experience, current location and availability. Review the main duties listed above and be ready to explain how your background matches them.
Freshers should focus on communication, learning ability and basic computer knowledge. Experienced candidates should prepare examples that show process knowledge, problem-solving and measurable performance.
Frequently Asked Questions
1. Is this an IT job at TCS?
No. It is a non-technical Citizen Service Executive role at a Passport Seva Kendra.
2. Can freshers apply?
The listing requests two to four years of experience, particularly in data processing or data entry.
3. Is this opening suitable for freshers?
Freshers can apply only when the experience field or job description specifically permits them. Check the summary above.
4. Where is the job located?
The role is based at the location shown in the job summary. Candidates should confirm whether remote work is offered before applying.
Important Candidate Notice
Do not rely only on shared screenshots or forwarded messages. Verify the current details through the linked job listing.
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