Cognizant has opened a new hiring requirement for Subject Matter Expert – International BPO Operations at its Chennai operation. Interested candidates should review the eligibility, job duties and interview instructions carefully before applying.
Verify before attending: Walk-in dates, available vacancies and reporting instructions may change. Always check the official job page first.
Recruitment Summary
| Company Name | Cognizant |
| Job Role | Subject Matter Expert – International BPO Operations |
| Qualification | Graduate; domain-specific qualification may be required |
| Experience | 3–6 Years |
| Salary | Best in industry |
| Job Location | Chennai |
| Walk-in Date / Days | Verify the active walk-in date through the official listing |
| Walk-in Time | Confirm on the application page |
| Shift | 24/7 or rotational shifts depending on process |
| Employment Type | Full-Time |
Role Overview
Employees in this position support the company’s operational goals by completing assigned activities on time and maintaining service quality. The exact workload depends on the process and business requirement.
The Subject Matter Expert acts as the operational bridge between front-line associates and team leaders. The person handles complex customer cases, answers process questions, supports escalations and helps improve agent performance. The role requires strong domain knowledge, confident English communication and a practical understanding of contact-centre measures such as quality, productivity, adherence and service levels.
What You Will Handle
- Deliver real-time process support to agents handling voice, chat or email interactions.
- Resolve complex customer cases and operational escalations as part of the daily process.
- Answer process-related questions and clarify policies or procedures while following quality guidelines.
- Assist team leaders with queue management and floor support.
- Conduct side-by-side coaching and refresher sessions as part of the daily process.
- Examine errors, identify recurring gaps and perform root-cause analysis while following quality guidelines.
- Make sure compliance with information-security, privacy and client requirements.
- Prepare process reports and share improvement recommendations as part of the daily process.
Eligibility and Candidate Profile
Eligibility depends on the qualification, experience and process conditions mentioned in the listing. Candidates who do not meet the core requirement should avoid travelling to the venue.
Candidates should have three to six years of relevant experience in an international BPO, customer operations or the domain mentioned in the live listing. Prior experience as an SME, floor support executive, senior process associate or escalation specialist is beneficial. Applicants must be able to explain process metrics, quality improvement and examples of difficult cases they have resolved.
Preferred Capabilities
- Strong strong process and domain knowledge.
- Practical ability in excellent English communication, preferably at an advanced level.
- Comfort with experience supporting international US or UK customers.
- Strong understanding of contact-centre metrics and service levels.
- Practical ability in coaching, escalation handling and root-cause analysis.
- Comfort with ability to work in a 24/7 operational environment.
About Cognizant
Cognizant operates in a process-oriented business environment and recruits candidates for roles that support its customer, operations or domain teams. Employees are expected to follow internal procedures, protect confidential information and contribute to consistent service delivery.
Likely Hiring Stages
- HR and experience screening.
- Domain-knowledge discussion.
- Communication and scenario-based assessment.
- Operations manager or client round.
Documents to Keep Ready
- Updated resume
- Government ID
- Educational certificates
- Recent salary slips
- Experience and relieving letters
- Passport-size photographs
Interview and Application Information
| Detail | Information |
|---|---|
| Interview Schedule | Verify the active walk-in date through the official listing |
| Reporting Time | Confirm on the application page |
| Venue | Cognizant Chennai – exact reporting location is provided in the live listing |
| Official Application | Open Naukri Job Listing |
Interview Preparation Tips
Prepare a 30-second introduction that covers your qualification, experience, current location and availability. Review the main duties listed above and be ready to explain how your background matches them.
Freshers should focus on communication, learning ability and basic computer knowledge. Experienced candidates should prepare examples that show process knowledge, problem-solving and measurable performance.
Frequently Asked Questions
1. How much experience is required?
The listing seeks candidates with three to six years of relevant experience.
2. Is this role suitable for freshers?
No. This is an experienced Subject Matter Expert opening.
3. Where is the job located?
The role is based at the location shown in the job summary. Candidates should confirm whether remote work is offered before applying.
4. How should I apply?
Use the official Naukri application button in this article and follow the instructions shown on the live listing.
Important Candidate Notice
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