IRIS KPO Resourcing has announced a Walk-in Drive 2026 for the Customer Service role in Chennai. Candidates with experience in international voice processes and strong communication skills can attend the walk-in interview during the scheduled dates. This opportunity is suitable for graduates looking for a contract-based customer service position in the BPO/KPO sector.
Walk-in Job Overview
- Company Name: IRIS KPO Resourcing
- Job Role: Customer Service (Contract Role – 9 Months)
- Qualification: Any Graduate
- Experience: 1–6 Years
- Salary: ₹1–4 LPA
- Job Location: Chennai
- Walk-in Date: 3rd August – 6th August
- Walk-in Time: 1:30 PM – 5:00 PM
- Employment Type: Full-Time, Temporary/Contract (9 Months)
About Company
IRIS KPO Resourcing is part of IRIS Software Group, a global software and business services provider known for delivering technology solutions across finance, HR, payroll, education, and accounting sectors. The company supports organizations by providing reliable software and customer-focused business process services that help improve operational efficiency and productivity. With a strong presence in the UK market and expanding operations in India, IRIS KPO Resourcing offers career opportunities in customer support, technology, and business operations. The organization emphasizes continuous learning, process excellence, and delivering quality customer experiences while maintaining a collaborative work environment.
Job Description
IRIS KPO Resourcing is hiring Customer Service professionals for a 9-month contract position in Chennai. Selected candidates will handle inbound and outbound customer interactions through calls, emails, and chat while ensuring timely issue resolution and customer satisfaction. The role requires candidates with prior international voice process experience and excellent communication skills. Employees will work in the UK shift and contribute to achieving project goals by maintaining service quality and process compliance.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through email and chat support.
- Understand customer requirements and provide appropriate solutions.
- Research customer issues using available resources.
- Ensure timely and accurate resolution of customer concerns.
- Update CRM or internal portals with customer interaction details.
- Maintain high customer satisfaction standards.
- Meet assigned project targets and service quality metrics.
- Follow organizational processes and reporting requirements.
- Participate in internal training programs to improve domain knowledge.
- Adapt to changing schedules and project delivery requirements.
Required Skills
- Experience in International Voice Process.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to manage inbound and outbound customer interactions.
- Familiarity with CRM tools and customer support processes.
- Good analytical and decision-making skills.
- Ability to work in UK shift timings.
- Teamwork and time management skills.
- Willingness to work from the Chennai office.
Eligibility Criteria
Applicants should possess a graduation degree from a recognized university. Candidates must have 1–6 years of relevant experience, including at least six months of experience in an international voice process. Strong English communication skills are essential. Applicants should be comfortable working in the UK shift (2:00 PM to 11:00 PM) and must be willing to work from the company’s Chennai office. This is a full-time contractual opportunity with a duration of nine months.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 3rd August – 6th August |
| Time | 1:30 PM – 5:00 PM |
| Venue | IRIS KPO Resourcing Pvt. Ltd., No. 77, Pottipati Plaza, 5th Floor, Nungambakkam High Road, Chennai – 600034 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can candidates with one year of experience attend the walk-in drive?
Yes. Candidates with 1–6 years of relevant experience are eligible. The role also specifies that applicants should have at least six months of international voice process experience.
2. What educational qualification is required?
Candidates must have completed graduation in any discipline from a recognized university.
3. Is this a permanent job?
No. This is a full-time contractual position with a duration of nine months.
4. What documents should candidates carry for the interview?
Applicants should bring an updated resume, passport-size photographs, a valid government ID proof, educational certificates, and experience documents if applicable.